Troubleshooting
Something not working? Start here.
- My customer didn't get the emailCheck the spam folder, the email address on file, and the customer's Activity timeline. Or just send the link yourself.
- The app won't sign inFix sign-in problems on the web or the iPhone and iPad app, from a wrong password to office Wi-Fi blocking Hello to Paid.
- Why is a feature locked?A lock icon or an "isn't in your plan" page means the feature isn't in your plan. Here's how to unlock it.
- My customer can't pay onlineNo pay button, or card payment won't start? Check Stripe, the deposit, the invoice status and your payment methods.
- Address suggestions not showingWhy the address box isn't suggesting addresses, and how to get better suggestions.
- My website isn't showingYour site says "Site not found" or won't load? Check that it's published, the address is right, and your domain's DNS is set.
- My account is read-onlyA red banner says your account is read-only. Here's why and how to unlock it.