Change your password and email

Update your name, sign-in email or password on the web or in the app, or reset a forgotten password.

Your email and password are the same on the web and in the iPhone and iPad app. Change them in one place and they change everywhere.

On the web

  1. Click your initials in the top right corner.
  2. Click Account settings.
  3. To change your name or email, edit First name, Last name or Email, then click Save changes. To change your email you'll also need your Current password.
  4. To change your password, fill in Current password, New password and Confirm new password in the Password box, then click Change password.

Passwords need at least 8 characters.

In the app

  1. Tap More, then Account.
  2. Edit your name or Sign-in email and tap Save changes. Changing your email asks for your current password.
  3. To change your password, enter your current and new password under Password and tap Change password.

Forgot your password?

  1. Go to the sign-in page and click Forgot your password? (in the app, tap Forgot password?).
  2. Enter the email you sign in with and click Email me a reset link.
  3. Open the email and follow the link to set a new password.

The link works once, for 1 hour. If it has expired, click Request a new link.

Tip: Didn't get the reset email? Check your spam or junk folder. If a team member can't get in, the Owner can set a new password for them in Settings → Team & roles.

Your email is also where we reach you

Password reset emails go to your sign-in email. Use an address you check.