When several people ask for the same date

Choose whether a waiting event request holds its date, or lets several people ask for the same day so you pick who gets it.

With Event days booking, the Requests hold their date switch decides what happens while a request waits for your answer. It's on unless you turn it off.

Change the setting

Go to Settings → Online booking.
Under Which dates are open, turn Requests hold their date on or off.
Click Save (top right).

The switch is only there when customers book Event days. Only people whose role includes Business settings can change it.

On: a request holds its date

A request you haven't answered yet takes up its date, just like a booked event. Once a date has as many events as your Events per day, counting waiting requests, customers can't ask for it.

This is the simple choice: whoever asks first holds the date until you approve, suggest other dates or decline.

Off: several people can ask for the same date

Waiting requests don't take up a date. The date stays open on your booking form until you approve enough events to fill it. That lets several people ask for the same Saturday, and you choose which one to take.

Open each request (in Inbox or Work → Requests) and decide which one you want.
Click Approve on that one. It goes on your schedule and the customer gets "You're booked".
Answer the others. Click Suggest other dates to offer them another day, or Decline.

Once a date is full, you can't approve another request for it. You'll see "… is already booked. Decline this request, or suggest another date." Do one of those instead.

Heads up: With the switch off, the other requests for that date stay waiting until you answer them. They don't close on their own when the date fills.

The date is full when it has as many events as your Events per day, counting anything else on your schedule that day. An event type with a set start time also can't overlap something already scheduled.

Step by step for each request: Answer an event request.